For Rayman: The Board Game:
Production is officially underway! You have until Friday, September 11, 2026, to lock in your shipping info. Log into Gamefound right now to update your address in the pledge manager. After this date, the lists are sent to the hub and we won't be able to change anything.

For Vampire: The Masquerade — CHAPTERS:
Log into Gamefound to update your address directly in the pledge manager. There is no hard deadline for this one yet, but don't wait too long!

For Werewolf: The Apocalypse — RETALIATION:
Log into BackerKit to change your details there.

Locked out or can't update it yourself?
We can fix this manually for you. Shoot us an email at info@flyosgames.com with the following details so we can update it fast:

• Name of the game
• Order ID / Pledge ID
• Your full name
• Old address
• New address
• Your phone number (required for shipping)

Once a crowdfunding campaign concludes, funds are immediately committed to production, artwork, and platform fees. For this reason, we are unable to offer direct refunds.

However, we are happy to help you transfer your pledge to another backer. We actively check our waiting list for a match, and we highly encourage you to also share your pledge availability on board game communities (Facebook groups, BoardGameGeek). Once you find a buyer, contact us at info@flyosgames.com and we will handle the ownership transfer for you.

First of all, thank you so much! It truly means the world to us that you want to support our work and dive into one of our games.

Depending on the project's production stage, we usually keep a "Late Pledge" or pre-order option open. Please check the official campaign page (on Gamefound or BackerKit) for the game you are interested in to see if late pledges are still active. If you cannot find the link or if it seems closed, feel free to send us an email at info@flyosgames.com, and we will let you know if we can still secure a copy for you!

We are so sorry about that! We want to make sure you can enjoy your game to the fullest as quickly as possible.

Please send an email to info@flyosgames.com including your proof of purchase, a photo of the game, and a clear description (or photo) of the missing or damaged components. Our team will look into it right away and ship the replacement parts to you.